Skoda is the most dependable brand in the UK according to the latest study from customer rating specialist JD Power.
Owners were asked to report problems with their new cars – from serious breakdowns to troublesome in-car entertainment issues – in the 2015 UK Vehicle Dependability Study.
And the results gave Skoda a clear victory, as the Czech brand outscored luxury car companies.
The study, which focused on new cars registered between April 2012 and March 2014, used owner data to generate an overall dependability score for each brand.
Skoda’s score of 77 was the lowest in the survey, with the industry average recorded as 114.
In fact every Skoda model in the survey performed better than the industry average, with the Fabia ranked as the third most dependable car in the Small Car category.
Skoda UK chief Alasdair Stewart said: “This result perfectly illustrates Skoda’s passion for delivering quality and dependability. As this study shows, our build quality is the envy of the industry, and I’m delighted that this has been recognised.
“We’re always striving to improve quality and reliability, and we hope that this will be repeated in future studies.”
Following the JD Power report findings, UK consumer group Which? also named Skoda as a firm favourite with owners.
The organisation’s 2015–2016 Car Guide named the Superb and the Yeti as the most satisfying cars to own in the estate and SUV classes, achieving owner satisfaction ratings of 96 per cent and 93 per cent.
Skoda has won numerous industry and media awards for customer satisfaction and has been in the JD Power top ten for more than 20 years in a row.